Policies & Etiquette

Our Guarantee

We are proud of the high quality products and services we offer, which is why we have a 100% guarantee on both. Not totally satisfied with your experience? Let us know and we will do our best to make it right.

Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed appointment leaves a hole in your service provider's day that could have been filled by another client. As such, we require 24 hours notice for any cancellations. Clients who provide less than 24 hours notice, or miss their appointment, will be required to pay 50% of the services missed. We recognise that some situations are unavoidable and will assess each one individually. Your understanding is appreciated.

Dog Policy

To ensure we maintain a pristine and sanitary environment for all our guests, only service animals are permitted within the salon and spa facilities.

Etiquette

We are proud to offer an environment of tranquility, and ask in consideration of others that you kindly silence cell phones/electronic devices, and that children are not brought to the spa unless they have a scheduled appointment.

As all appointments are scheduled for specific start and end times, please arrive a few minutes early to ensure you will receive your full service.

In the spa, professional draping techniques are practiced to ensure privacy. Bathrobes, slippers and disposasble undies are provided for applicable services. We encourage you to communicate your needs throughout your treatments - your comfort is our priority.

Please note: certain services may not be suitable due to pregrancy or certain medical conditions such as diabetes, allergies, cancer, and low or high blood pressure. Please advise us and we can help answer any questions you may have.