We are proud to offer an environment of tranquility and ask in consideration of others that you kindly silence cell phones/electronic devices and that children are not brought to the spa unless they have a scheduled appointment.
As all appointments are scheduled for specific start and end times, please arrive a few minutes early to fill out any necessary paperwork and to ensure you will receive your full service.
Professional draping techniques are practised to ensure privacy and comfort. Bathrobes, slippers and disposable undies are provided. We encourage you to communicate your needs throughout your treatments – your comfort is our priority.
At Level 10 we understand that your time is very valuable and we hope you appreciate that ours is as well. We request and appreciate 24 hours cancellation/rescheduling notice for all services. A minimum of 48 hours cancellation notice is appreciated for all packages and blocks of multiple services.
If 48 hrs notice not provided, you may be charged for the appointment.
A 10% deposit is required to secure group bookings (A 50% charge of all bookings is applied if one week cancellation notice not provided.)
No shows – we appreciate that life happens however, after 3 ‘no shows’ we will require full pre-payment of any service booked to secure the appointment space. Thank you.
Tax and gratuities not included in prices.
Prices subject to change without notice.
PLEASE NOTE: certain services may not be suitable due to pregnancy or certain medical conditions such as diabetes, cancer, and low or high blood pressure. Please advise us and we can help answer any questions you may have.